Order & Service Policies

Please review the following before placing your order. These policies help ensure every Package & Bow Co. order is handled thoughtfully, safely, and with care.

Payment

A submitted order form is considered a request for services and does not guarantee acceptance of an order. Once your request has been reviewed, you will receive confirmation with your final price, estimated completion date, and payment information.

Payment is required before work begins unless otherwise arranged. Custom materials or specialty items will not be purchased until required payment has been received.

Additional requests or changes made after an order has been confirmed may result in additional charges.

Turnaround Times

Because each order is prepared individually, turnaround times vary depending on the size and complexity of the order, material availability, and current order volume.

An estimated completion date will be provided when your order is confirmed. Please place holiday, event, and larger-volume orders as early as possible.

Rush orders may be accepted depending on availability and may be subject to an additional fee.

Cancellations & Refunds

If you need to cancel an order, please contact Package & Bow Co. as soon as possible.

Orders that have not yet entered production may be eligible for cancellation and a full or partial refund. Once custom materials have been purchased, personalization has begun, or wrapping services have been completed, those portions of the order are generally non-refundable.

Because personalized items are created specifically for each customer, completed personalized products are not eligible for return or refund unless there is an error or issue with the completed order.

If Package & Bow Co. is unable to complete an accepted order, payment for any uncompleted services will be refunded.

Customer-Provided Gifts & Wrapping Items

Customers using the gift-wrapping service are responsible for ensuring that all items provided are appropriate and safe to handle and wrap.

Please disclose particularly fragile, valuable, sentimental, unusually shaped, or delicate items when submitting your request so appropriate arrangements can be discussed before the item is accepted.

Package & Bow Co. reserves the right to decline an item if it cannot be safely wrapped or handled.

Customers should remove or secure important receipts, gift cards, cash, personal documents, or other loose valuables before leaving items for wrapping.

Damage & Item Care

Your belongings will always be handled with care while they are in the possession of Package & Bow Co.

If an item is accidentally damaged while directly in our care, please contact us so the situation can be reviewed and an appropriate resolution can be discussed.

Package & Bow Co. cannot be responsible for pre-existing damage, manufacturer defects, improperly packaged items, undisclosed fragility, or damage that occurs after an order has been picked up or delivered.

For exceptionally valuable, irreplaceable, or highly sentimental items, please discuss the item with us before drop-off so we can determine whether we are able to accept it.

Custom & Event Orders

Colors, ribbons, packaging, containers, decorative elements, and individual products may vary slightly based on availability. When an exact item is unavailable, substitutions will only be made when appropriate to the overall design and value of the order.

For larger event orders, quantities, personalization details, spelling, dates, and other custom information should be carefully reviewed by the customer before production begins.

A Note From Package & Bow Co. ♡

Every order is created and handled with the goal of making gifting easier, more personal, and a little more beautiful. If you have questions about an order or need something outside of these standard policies, please reach out before ordering so we can determine what will work best.

By approving and paying for an order, customers acknowledge the policies above.